FAQs

To place an order, browse our catalog at www.chupscomfort.com , select the products you want and add them to your cart. Then, follow the instructions to complete the purchase process.

On the pages of each product you will find detailed information about its materials and/or ingredients, as well as instructions for use. In addition, this information is also included on the product packaging. If you have any other questions, do not hesitate to write to us at our email address: info@chupscomfort.com .

We accept payments via credit or debit card (Visa, MasterCard, American Express). All payments are processed securely via Stripe.

Yes, we ship to all of Spain, including the Balearic and Canary Islands.

Yes, we also offer international shipping.

Standard delivery time is 3-5 business days. However, this timeframe may vary depending on location and product availability.

Yes, once your order is shipped, you will receive an email with a tracking number and a link to track the status of your shipment.

You can consult our detailed exchange and return policy in the corresponding section of our website by clicking here .

To request an exchange or return, send an email to info@chupscomfort.com within 14 calendar days of receiving the product, indicating your order number and the reason for the request.

The customer is responsible for the shipping costs associated with the return, except in cases of defective products or shipping errors attributable to CHUPS.

If you receive a defective product or one that does not correspond to your order, contact us at info@chupscomfort.com within a maximum of 48 hours of receipt, attaching photographs of the product and a description of the problem.

If you wish to cancel or modify your order, please contact us as soon as possible at info@chupscomfort.com . If the order has not yet been processed, we will be able to make the requested changes.

You can contact us via email info@chupscomfort.com

Yes, we periodically offer special discounts and promotions. We encourage you to subscribe to our newsletter and follow us on social media to stay up to date with the latest offers.

Click on "sign in" in the top right corner of our website, and follow the instructions to create an account with your email and a secure password. You can sign up using your Gmail account for ease.

Log in to your account and go to the "My Profile" section to update your personal and contact information.

Click "Forgot your password?" on the login page and follow the instructions to reset your password.